RETURNS & REFUNDS POLICYAt [Store Name], we want you to love your purchase. However, we understand that sometimes things don’t work out.

1. RETURN WINDOW

We accept returns within 30 days of the delivery date. If 30 days have gone by since your purchase arrived, unfortunately, we cannot offer you a refund or exchange.

2. ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by a receipt or proof of purchase.

3. DAMAGED OR BROKEN ITEMS (IMPORTANT)

Given the fragile nature of ceramics and glassware, we take extra care in packaging. However, breakage can occasionally happen during transit.If your item arrives damaged or broken:

  • Please contact us immediately at [email protected] within 48 hours of delivery.
  • Include clear photos of the damaged item and the packaging.
  • We will offer a free replacement or a full refund immediately. You do NOT need to return the broken shards.

4. RETURN SHIPPING

If you are returning an item due to a change of mind (not defective or damaged):

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days.

6. FINAL SALE ITEMS

Only regular-priced items may be refunded. Unfortunately, sale items or “Clearance” items cannot be refunded.Contact us at [email protected] for questions related to refunds and returns.