INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we make every effort to display the colors and textures of our products as accurately as possible. However, since many of our items are crafted from ceramic and porcelain, slight variations in glaze, color tone, or texture may occur. These unique characteristics are part of the beauty of ceramic goods and make your piece truly one-of-a-kind.

Where can I view my sales receipt?

Once your order is placed, you will immediately receive an order confirmation email containing your receipt and order details. If you have created an account with us, you can also view your full order history and receipts by logging into the "My Account" section on our website.

How can I return an item?

We accept returns within 30 days of delivery. To initiate a return, please contact our support team at `[email protected]` with your order number.

*Important:* If your item arrived **damaged or broken**, you do NOT need to return it. Simply send us a photo of the damage, and we will send a replacement or issue a refund immediately.

Will you restock items indicated as "out of stock"?

It depends on the item. Some of our collections (especially seasonal ones like Christmas decor) are limited editions and may not be restocked once sold out. For our core tableware collections, we restock regularly. We recommend signing up for "Back in Stock" notifications on the product page to be alerted via email as soon as they return.

Where can I ship my order?

We ship worldwide! Shipping costs and delivery times vary depending on the destination.

Are your ceramics dishwasher and microwave safe?

Most of our plates, bowls, and mugs are dishwasher and microwave safe for your convenience. However, items with gold rims, metallic accents, or hand-painted details (like some of our festive mugs) should be hand-washed and are NOT microwave safe. Please check the specific "Product Description" on each item's page for care instructions.

How is the packaging? Will it break during shipping?

We understand that shipping ceramics can be risky. That's why we use specialized protective packaging, including bubble wrap and reinforced boxes, to ensure your items arrive safely. In the rare event that something breaks, just email us a photo, and we'll make it right instantly.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

CONTACT US

We’d love to hear from you! Whether you have a question about our products, need assistance with an order, or just want to share how you styled your new table setting, our team is here to help.